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What Exactly Are Chatbots? How to add Chatbots to a Shopify Store?

It's not easy to improve and expand your customer service operation by hiring more people. You have to find the right people to hire, train them on your company's policies and service standards, find people to manage them, and deal with the constant turnover of employees. Many companies use automated chatbot tools to handle basic customer questions and improve the customer experience. This helps to close the gap and takes some of the load off of their customer service reps.  In the past few years, chatbot platforms have changed quickly. They could be just what you need to take your company's customer service to the next level (and possibly save some money in the long run). Here's how chatbots work and what you need to do to set one up.   chatbots  

Chatbots

Chatbots are software programs that act like people talking to each other in order to give users information. They are replacing human customer service representatives. Customers talk to chatbots as if they were talking to another person. They ask questions and make statements using normal conversational language. The chatbot responds in the same way, making it seem like they are talking to each other.  Chatbots don't just work on your site. Companies use them on social media (like Facebook Messenger or Twitter chatbots), email, SMS, and messaging apps to answer frequently asked questions or handle special customer service requests.  Some businesses use chatbots on their automated phone lines to help customers make appointments or find out how much money they have in their accounts. In the growing field of chatbot technology, virtual assistants like Google Assistant and Amazon's Alexa are used. These assistants can do more complicated tasks and talk to real people.

What good things do chatbots do?

Chatbots are useful for both big and small businesses, which may be why 42% of business-to-consumer (B2C) companies and 58% of business-to-business (B2B) companies use them on their websites. Chatbots have four important advantages: 
  • Dynamic information 
  • Fast access to information 
  • Spend less. 
  • Room to scale up 

Dynamic information

Chatbots give more accurate and useful information than FAQ lists that don't change. Because a chatbot acts like a person talking, customers can ask specific questions instead of having to settle for general answers that have already been made. 

Fast access to information

Most of the time, chatbots work faster than people who work in customer service. After all, they are computers. Chatbots can get information in seconds, which can make customers happier and increase the number of sales. 

Spend less

Getting started with a chatbot platform can cost a lot of money upfront. Chatbots, on the other hand, are much cheaper in the long run than training and hiring people. Chatbots are often used by companies that want to improve their bottom line. 

Room to scale up 

Human customer service can slow things down when there aren't enough people to handle all the questions. Chatbots can handle a lot more requests at once and keep clients interested with the same rhythm as a live chat. One robot can do the work of a lot of people.

Different types of chatbots

Rule-based chatbots and predictive conversational chatbots are the two main types of chatbots that have been made over the years. Both can meet the needs of small businesses, but conversational chatbots are more complex and cost more to set up. 

1. Rule-based chatbots

Rule-based chatbots are often found on websites that answer common questions. They are also known as declarative or task-oriented chatbots. They use simple computer programs in which what a customer type determines what the chatbot says. If you program a rule-based chatbot well, it can talk like a real person, but it can't answer too many complicated questions. 

2. Conversational chatbots

Conversational chatbots are also called conversational agents, predictive chatbots, or chatbots with artificial intelligence. They use artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) to talk like humans.  AI technology makes it possible for conversational chatbots to adapt in real-time to the rhythms and nuances of how a customer talks. They can also keep track of what customers like so they can get more qualified leads than chatbots that are based on rules. AI chatbots work best when they have access to a lot of data, like the data in a company's customer relationship management (CRM) software.

How to make a chatbot work?

If you work with a chatbot vendor, you can add a chatbot to your eCommerce store. These vendors make their own software to handle AI and natural language processing, and they customize their platforms so that customers can do things like check the status of their orders and ask questions about products.  On the Shopify platform, it's easy to add a chatbot. Shopify Inbox or chatbots that work with Shopify that you can find in our Shopify App Store. Zendesk Chat, Zowie, Certainly, and DeepConverse are all popular vendors. Most of them offer free trials, but after the trial is over, you can expect to pay hundreds of dollars a month for a subscription.  You don't have to be a master programmer to add a chatbot to your online store, which is great. Most vendors offer tech support to help you load a chatbot as an application programming interface (API). Some offer simple lines of HTML5 code that you can add to your website, while others use drag-and-drop modules that make it easy to make chatbot scripts.  

Frequently Asked Questions about Chatbots 

What do chatbots do? 

Chatbots try to act like people talking to each other. A computer program uses the same words and pace as a human assistant or customer service agent to give information in a way that is engaging and helpful. 

What are the different types of chatbots? 

Rule-based and conversational chatbots are the two main types. Rule-based chatbots are set up to answer certain kinds of questions in a certain way. Conversational chatbots are the most advanced type. They use artificial intelligence (AI) and natural language processing (NLP) to interact with humans in a way that is more flexible and natural. But these need a lot more computer processing power and cost a lot more to set up. 

What are some examples of a chatbot? 

Chatbots look like dialogue boxes on websites where people can type in their questions. They can work through email clients and social media sites like Twitter and Facebook Messenger. Chatbots can also run automated phone systems where callers are guided and given answers by a voice that sounds like a person.  Customers are talking to chatbots more and more through virtual assistants like Siri, Alexa, and Google Assistant. 

What makes AI different from a chatbot? 

Artificial intelligence is a type of computer programming that re-adjusts itself using data from the real world and machine-based learning. The best AI can adapt to complex situations made by humans and, in theory, gets better over time. A chatbot, on the other hand, is a piece of software that talks like a person. AI powers smart chatbots, which use its ability to process data to make convincing human responses.
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